Privacy Policy

Our Commitment to Your Privacy

At artisanenia, we understand that your privacy is important. This policy explains how we collect, use, protect, and share your personal information when you interact with our interior design services. We are committed to handling your data responsibly and transparently.

Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Project Details: Information about your design preferences, property details, budget considerations
• Communication Data: Messages sent through contact forms, emails, or phone conversations
• Payment Information: Billing details for service fees (processed through secure payment providers)

Information Collected Automatically

When you visit our website, we automatically collect:

• Usage Data: IP address, browser type, pages visited, time spent on pages
• Device Information: Device type, operating system, screen resolution
• Cookies and Similar Technologies: As described in our Cookie Policy

How We Use Your Information

We use your personal information for the following purposes:

Legal Basis for Processing

We process your personal data based on:

• Consent: When you opt in to marketing communications or non-essential cookies
• Contract: When necessary to provide the design services you requested
• Legitimate Interest: For business operations, fraud prevention, and improving our services
• Legal Obligation: To comply with tax, accounting, and regulatory requirements

How We Protect Your Information

We implement appropriate security measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission using SSL/TLS
• Access Controls: Limited employee access to personal information on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Regular Audits: Periodic security assessments and updates
• Breach Notification: We will notify affected individuals and authorities within 72 hours of discovering a data breach

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Sharing Your Information

We may share your information with:

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Submissions: 3 years from last contact
• Service Records: 5 years after project completion
• Financial Records: 7 years (as required by law)
• Marketing Data: Until consent is withdrawn
• Website Analytics: 26 months

After the retention period, we securely delete or anonymize your personal information.

Your Rights

Under data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing or optional data processing
• Complain: Lodge a complaint with the Personal Data Protection Commission Singapore

To exercise these rights, contact us at [email protected]

International Data Transfers

Our primary operations are in Singapore. If we transfer your data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions. Your information may be processed in countries with different data protection laws than Singapore.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email. The "Last Updated" date at the top indicates when the policy was last revised.

Contact Us

If you have questions, concerns, or wish to exercise your rights regarding your personal information, please contact us:

We will respond to your inquiry within 30 days.